Map(s) Report(s) & Form(s) will not open

Modified on 2018/10/22 18:14 by Adam — Categorized as: Troubleshooting

If you are using Surety® or Surety® Pro and click on any of the maps or reports such as FSA Maps, Soil, Topography or Aerial just to name a few in the right hand panel and it will not open for you, then you can try the following:

Clear your browser's cache and cookies history.
Reset Your Browser, additionally, make sure you have an the latest version of Adobe Reader installed and it is functioning on your machine.
If you build the maps and reports to a PDF (See: Adobe Reader), or if you build your maps and reports as a webpage (See: Soil Report Options), then you may also need to check for any third party programs such as antivirus software they may need a permission level set, and turn off the Pop-Up Blocker in your web browser See also: What is a browser (web browser, internet browser)? or you can hold down the CTRL key on your keyboard while clicking on the map or the report.
Consult your IT department to see if they had made any changes and/or updates.
Lastly, if all else fails and if you've reset the web browser, made sure Adobe Reader in installed with the latest version and is operating correctly, the web browser's Pop-Up Blocker is turned off and there are no other third party programs that would prohibit the map and/or reports from opening or the IT personal have not made any recent changes that may prohibit a report or map from opening, then you can try another web browser such as Mozilla FireFox or Google Chrome.