Welcome Guest.  • Login

AgriData Inc. Docs

Navigation


Search the wiki

»
Surety Customized Mapping software is throwing errors or is not working properly.
Many issues that are encountered using Surety Customized Online Mapping can be resolved by disabling add-ons and extensions and clearing your web browser's cache and cookies.

One potential reason for these issues is something was cached (pronounced as cashed) by your browser and is conflicting with the Surety system. We also encourage you to consult with your IT personnel if you are in a company with heightened security settings.

Click to jump to your browser type:
Google Chrome
Microsoft Edge
Mozilla Firefox
Safari
Internet Explorer - Internet Explorer is no longer a supported browser. Please use Microsoft Edge, Google Chrome, Mozilla Firefox, or Apple Safari.

If you are using Google Chrome:

Disable/Remove the Extensions

Open Google Chrome
Image

Locate and click on the menu button (three dots),  hover over More Tools, and click on Extensions.

Image

Find the extension(s) that you would like to remove and either disable or Remove entirely.

Image

Clear Google Chrome's Cache and Cookie data

Click the menu button (three dots) then go to More Tools and click on Clear Browsing data...

Image

Click on the Advanced tab, change the Time Range to "All Time" and check ONLY "Cookies and other site data" and "Cached images and files" before clicking Clear Data.

Image

Close all Google Chrome browsers and re-open them to finish the clear.

If you are using Microsoft Edge:

Disable/Remove the Extensions

Open Microsoft Edge
Image

Locate and click on the menu button (three dots) and click Extensions.

Image

Click Manage Extensions.

Image

Click the toggle to disable any extensions that may be causing issues.

Image

Clear Microsoft Edge Cache and Cookies

Click the menu button (three dots) then click on History.

Image

Click the three dots and click on Clear browsing data.

Image

Select All Time for the Time Range, check ONLY Cookies and other site data and Cached images and files (make sure to scroll down to disable any other check boxes) and click Clear Now.

Image

Close all Microsoft Edge browsers and re-open them to finish the clear.

If you are using Mozilla Firefox:

Open FireFox
Image

Disable unwanted extensions/Add-ons

Click the Menu button and then click Add-Ons

Image

Switch the panel to Extensions and disable any extensions that may be causing an issue.

Image

It is recommended to clear your browser's cache and cookies after disabling or removing extensions.

Clear FireFox Cache & Cookies data

Click the Menu button and then click History

Image

Click Clear Recent History

Image

Change the Time Range to Everything, make sure the details are expanded and ONLY check the Cookies and Cache before clicking OK

Image

Close and reopen all instances of FireFox for the clear to complete.



If you are using Safari:
Image

Learn more by visiting: https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac Retrieved (03 June 2022)

Related Pages:


















Contact AgriData, Inc Support
Email:
Phone: (701)746-8580