How do I clear my web browser cache & cookies?
Modified on 2022/06/03 16:28 by Adam — Categorized as: FAQ, Troubleshooting
Surety Customized Mapping software is throwing errors or is not working properly.
Many issues that are encountered using Surety Customized Online Mapping can be resolved by disabling add-ons and extensions and clearing your web browser's cache and cookies.
One potential reason for these issues is something was cached (pronounced as cashed) by your browser and is conflicting with the Surety system. We also encourage you to consult with your IT personnel if you are in a company with heightened security settings.
Click to jump to your browser type:
Google Chrome
Microsoft Edge
Mozilla Firefox
Safari
Internet Explorer
- Internet Explorer is no longer a supported browser. Please use Microsoft Edge, Google Chrome, Mozilla Firefox, or Apple Safari.
If you are using Google Chrome:
Disable/Remove the Extensions
Open Google Chrome
Locate and click on the menu button (three dots), hover over
More Tools
, and click on
Extensions
.
Find the extension(s) that you would like to remove and either disable or Remove entirely.
Clear Google Chrome's Cache and Cookie data
Click the menu button (three dots) then go to More Tools and click on Clear Browsing data...
Click on the
Advanced
tab, change the
Time Range
to "All Time" and check ONLY "Cookies and other site data" and "Cached images and files" before clicking
Clear Data
.
Close all Google Chrome browsers and re-open them to finish the clear.
If you are using Microsoft Edge:
Disable/Remove the Extensions
Open Microsoft Edge
Locate and click on the menu button (three dots) and click
Extensions
.
Click
Manage Extensions
.
Click the toggle to disable any extensions that may be causing issues.
Clear Microsoft Edge Cache and Cookies
Click the menu button (three dots) then click on
History
.
Click the three dots and click on
Clear browsing data
.
Select
All Time
for the
Time Range
, check ONLY
Cookies and other site data
and
Cached images and files
(make sure to scroll down to disable any other check boxes) and click
Clear Now
.
Close all Microsoft Edge browsers and re-open them to finish the clear.
If you are using Mozilla Firefox:
Open FireFox
Disable unwanted extensions/Add-ons
Click the
Menu
button and then click
Add-Ons
Switch the panel to Extensions and disable any extensions that may be causing an issue.
It is recommended to clear your browser's cache and cookies after disabling or removing extensions.
Clear FireFox Cache & Cookies data
Click the
Menu
button and then click
History
Click
Clear Recent History
Change the
Time Range
to
Everything
, make sure the details are expanded and
ONLY
check the
Cookies
and
Cache
before clicking OK
Close and reopen all instances of FireFox for the clear to complete.
If you are using Safari:
Learn more by visiting:
https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac
Retrieved (03 June 2022)
Related Pages:
Troubleshooting
How to determine what version of a web browser you are using