How do I clear my web browser cache & cookies?

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Modified on 2022/06/03 16:28 by Adam Categorized as FAQ, Troubleshooting

» How do I clear my web browser cache & cookies?

Surety Customized Mapping software is throwing errors or is not working properly.
Many issues that are encountered using Surety Customized Online Mapping can be resolved by disabling add-ons and extensions and clearing your web browser's cache and cookies.

One potential reason for these issues is something was cached (pronounced as cashed) by your browser and is conflicting with the Surety system. We also encourage you to consult with your IT personnel if you are in a company with heightened security settings.

Click to jump to your browser type:
Google Chrome
Microsoft Edge
Mozilla Firefox
Safari
Internet Explorer - Internet Explorer is no longer a supported browser. Please use Microsoft Edge, Google Chrome, Mozilla Firefox, or Apple Safari.

If you are using Google Chrome:

Disable/Remove the Extensions

Open Google Chrome

Locate and click on the menu button (three dots), hover over More Tools, and click on Extensions.

Find the extension(s) that you would like to remove and either disable or Remove entirely.

Clear Google Chrome's Cache and Cookie data

Click the menu button (three dots) then go to More Tools and click on Clear Browsing data...

Click on the Advanced tab, change the Time Range to "All Time" and check ONLY "Cookies and other site data" and "Cached images and files" before clicking Clear Data.

Close all Google Chrome browsers and re-open them to finish the clear.

If you are using Microsoft Edge:

Disable/Remove the Extensions

Open Microsoft Edge

Locate and click on the menu button (three dots) and click Extensions.

Click Manage Extensions.

Click the toggle to disable any extensions that may be causing issues.

Clear Microsoft Edge Cache and Cookies

Click the menu button (three dots) then click on History.

Click the three dots and click on Clear browsing data.

Select All Time for the Time Range, check ONLY Cookies and other site data and Cached images and files (make sure to scroll down to disable any other check boxes) and click Clear Now.

Close all Microsoft Edge browsers and re-open them to finish the clear.

If you are using Mozilla Firefox:

Open FireFox

Disable unwanted extensions/Add-ons

Click the Menu button and then click Add-Ons

Switch the panel to Extensions and disable any extensions that may be causing an issue.

It is recommended to clear your browser's cache and cookies after disabling or removing extensions.

Clear FireFox Cache & Cookies data

Click the Menu button and then click History

Click Clear Recent History

Change the Time Range to Everything, make sure the details are expanded and ONLY check the Cookies and Cache before clicking OK

Close and reopen all instances of FireFox for the clear to complete.

If you are using Safari:

Learn more by visiting: https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac Retrieved (03 June 2022)

Related Pages:

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	as icon.png	3.57 KB
	ClickonTools.PNG	1.31 KB
	FF Add-ons 01.png	28.89 KB
	FF Add-ons 02.png	82.52 KB
	FF History 01.png	27.38 KB
	FF History 02.png	9.63 KB
	FF History 03.png	6.93 KB
	FF History 04.png	13.79 KB
	ff icon.png	2.61 KB
	FirefoxCancelbutton.PNG	87.07 KB
	FirefoxClearHistory.PNG	94.55 KB
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	GC Add-ons 01.png	45.16 KB
	GC Add-ons 02.png	51.20 KB
	GC History 01.png	44.96 KB
	GC History 02.png	38.89 KB
	gc icon.png	2.81 KB
	GCClearbrowsingdatabutton.PNG	16.71 KB
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	GoogleChromeClearbrowsingdata.PNG	18.43 KB
	GoogleChromePrivacy.PNG	23.94 KB
	GoogleChromewindow.PNG	69.26 KB
	GoogleChromeWrench.PNG	118.28 KB
	IE Add-ons 01.png	29.98 KB
	IE Add-ons 02.png	118.22 KB
	IE History 01.png	56.61 KB
	IE History 02.png	104.62 KB
	IEAddressbar.PNG	17.68 KB
	IEPrompt.PNG	32.83 KB
	IEResetClosebutton.PNG	27.68 KB
	IEToolbar.PNG	1.09 KB
	InternetOptionswindow.PNG	59.30 KB
	InternetOptionswindowAdvancedtab.PNG	55.62 KB
	me extensions 01.png	95.47 KB
	me extensions 02.png	15.01 KB
	me extensions 03.png	105.06 KB
	me history 01.png	90.98 KB
	me history 02.png	44.89 KB
	me history 03.png	28.69 KB
	me icon.png	2.65 KB
	MenuBar.PNG	33.85 KB
	ResetbuttoninInternetOptionswindow.PNG	63.57 KB
	ResetbuttonontheResetInternetExplorerSettingswindow.PNG	53.63 KB

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How do I clear my web browser cache & cookies?