What is a remote session?

Modified on 2018/10/22 20:30 by Adam — Categorized as: FAQ, Troubleshooting

Often times, when a client contacts us for training or even troubleshooting purposes (See also: How do I reset my web browser?) we will request to remote into the client's machine.

A remote session is where one computer connects to another computer from a remote location both securely and quickly. At AgriData, Inc. we do this by using a service through www.glance.net.

With the ability to remote into your machine, we can provide one on one assistance for training and/or troubleshooting. We do recommend that you have high speed internet, dsl (digital subscriber line), cable internet or fiber optics.

If you are needing assistance from AgriData, Inc.'s homepage please call: 701.746.8580 so that we can create a four digit session id, then wait for the technician to instruct on which link to click on to connect to that technician.

Click the link to connect to AgriData, Inc. (1): http://www.glance.net/default.asp?username=surety.glance.net

Click the link to connect to AgriData, Inc. (2): https://www.glance.net/default.asp?username=surety2.glance.net

If you are logged into Surety or Surety Pro Customized Online Mapping and you need a assistance call us at: 701.746.8580 so that we can get a session id generated and then you can proceed to do the following:

1. Hover your cursor over Help.

Hover your cursor over Help.

2. Click on Resources.

Click on Resources

3. The Resource window will appear.

The Resource window will appear.

4. The technician will instruct you on which Connect to AgriData, Inc. link to click on.

Connect to AgriData, Inc. links.